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Passing the Torch Tips for smooth staff Transitions By Ryan Greenbaum Transition—it can be one of the hardest things for an organization to overcome, whether you’re changing one person or an entire staff. Switching leaders can be especially tough when dealing with two-year institutions, with high turnover rates and students either just trying to get through school or simply focused on getting into a four-year program. No matter what type of staff or organization you represent, a few things are necessary to transition successfully.
Leadership, the foundation Gisondi outlined exactly what he looks for in a leader when the time comes to fill an important position. At the top of the list is "servant leadership." "The people in charge need to be able to serve those who work underneath them," Gisondi says. A leader has to be a good motivator, a person who has the philosophy of "do as I do," Gisondi says. Trust is another big issue. If you think a leader isn’t going to take what you say to him to heart, it’s not a good fit. Along with trust comes dependability, Gisondi says. "It erodes a person’s credibility immediately if they aren’t dependable."
Communication, a building block Let the successors know exactly what is expected of them through a transition manual. Transition manuals should include everything the job will entail, from contact information to any small tricks you may pick up along the way, says Anne Marie Olsen, secretary of the Non-Traditional Student Organization at the University of New Hampshire Student Senate Executive Board member. "The information that past members provided me was invaluable and many were happy to hear that projects which they had started or had been working on were still progressing as they hoped," Olsen says. Start with contact information. Your successor may need the phone number or e-mail address of a person who was integral in the success of a past project. Also, make a list of the everyday people you talk to and confer with, including yourself, just in case the next person needs some advice. Next, supply background on current and past issues. Include a timeline of your events and projects. Give him a starting point and some helpful hints on how to get past some obstacles, including a list of priorities for his first few weeks in office. Once complete, the manual can be used in two forms: on the web as an archival resource that can be looked at semester after semester, and as a hard copy the advisors can keep and update. One more aspect of communication is delivering ideas to those who aren’t yet involved with your organization. Former Phi Theta Kappa International Vice President Jackie McEuen of Blinn College in Texas uses membership benefit brochures to educate eligible students about the benefits PTK has to offer. The communication process is furthered by the orientation sessions to answer any questions students might have.
Planning, the blueprint Waldron says that when new senators and officers are inducted, they have a lot to learn about their new responsibilities. Before taking office, they should study what the job entails and read over the constitution well. Meetings between the out-going and in-coming administration are key to maintaining the same level of productivity throughout a transition. Just as important a part of the planning process is time management. For former Phi Theta Kappa International President Warren Jackson of Shawnee Community College in Illinois, time management takes on extreme importance. "The most challenging part of changing staffs is the fact that you only have 12 months to serve," Jackson says. "With the time it takes to learn your duties, your term is almost gone." Plan retreats, both on and off campus, so the new staff can become better acquainted. The more comfortable they feel with one another, the easier it’ll be for them to step into their new roles.
Setting high standards, the
finishing touch Although serving as a student leader is a learning experience for you, don’t forget that you’re supposed to help the student body. The smoother the staff transition, the more time you’ll have to address student concerns. Contact Gisondi at joegisondi@earthlink.net, Waldron at waldron@hsnp.com, Olsen at amo_1974@hotmail.com, Jackson at warren.jackson@ptk.org, or McEuen at jackie.mceuen@ptk.org.
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